For online purchases, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the item.
Eligible cancellations will be refunded to the original payment method, including standard outbound delivery charges where applicable. Refunds will be processed within 14 days of receiving the returned item or acceptable proof of return postage, whichever is earlier.
Items may be inspected upon return. Where an item has been handled beyond what is necessary to try it on, resulting in reduced value, an appropriate deduction may be made from the refund.
Faulty or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us so we can resolve the issue. Where required by law, Crossfire will cover reasonable return postage costs.
How to Request a Return or Exchange
Please contact us before sending an item back, quoting your order number and explaining whether you would like an exchange or refund.
Our size exchange policy is offered in addition to your statutory consumer rights, which remain unaffected.
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